What we do >> Audits & Benchmarking
 
In times of mounting globalization and escalating competition, organizations are constantly looking for ways to streamline and standardize their processes. ISPes' Audit & Benchmarking Services helps organizations achieve these twin objectives by benchmarking and evaluating all aspects of their business against the global best practices leading to enhanced organization performance and consistent user experiences across markets and locations.

The core of ISPes' approach includes:

Benchmarking Current Performance

  • Interview stakeholders, define client goals & vision
  • Current situation analysis: technology, business, process & IT compare current performance to industry pacesetters

Identifying & Prioritizing

  • Identify strengths & opportunities for improvement
  • Describe potential infrastructure, configuration, and application upgrades
  • Identify key benefits, prioritize initiatives, and determine expected ROI

Creating a Master Plan

  • Define functional requirements, application descriptions, architectures
  • Create conceptual designs for all proposed improvements
  • Create detailed, step-by-step implementation plan

Implementing & Improving

  • Translate functional requirements into detailed designs
  • Develop technology & process selection criteria and select vendors

Auditing & Verification

  • Perform detailed audit to verify performance improvements against benchmarks
  • Determine actual returns achieved to compare with initial estimates
  • Outline ‘next steps’ for further improvements

Some of our major projects include:

  • Extensive Surveillance Audits of HPCL’s ‘Club HP’ retail outlets in National Capital Region of Delhi for fuel quality & quantity, retail visual identity, operations & maintenance, associated offerings, service standards & customer satisfaction

  • Development of best practices & benchmark standards based on international norms for storage terminals, covering operations, HSSE & maintenance for BPCL
 
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